Last Updated: Aug 20, 2023
Thank you for shopping at Indi Boy. We want you to have a satisfying shopping experience, and we understand that sometimes returns and refunds are necessary. Please review our policy below.
1.1. If you are not completely satisfied with your purchase, you can initiate a return within 3 days from the date of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. (It will not be applicable to the courses or software or none-physical goods)
1.2. To initiate a return, please contact our customer service team at firstname.lastname@example.org and email@example.com to request a return authorization. We will provide you with further instructions on how to proceed.
1.3. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2.1. Once your return is approved, we will process your refund to the original method of payment. Please allow [number of days] days for the refund to be reflected in your account, as processing times may vary based on your payment provider.
2.2. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3.1. If you wish to exchange an item for a different size, color, or product, please contact our customer service team to initiate the exchange process. We will guide you through the necessary steps.
- Damaged or Defective Items
4.1. If you receive a damaged or defective item, please contact us within 3 days of receiving your order. We will provide instructions for returning the item and arranging for a replacement or refund.
- Non-Returnable Items
5.1. Certain items are non-returnable, including courses or software, or non-physical goods. These items are clearly marked on our website and during the checkout process.
- Gift Returns
6.1. If you received an item as a gift and would like to return it, please contact our customer service team for assistance. We will help you with the return process and issue a gift card or refund to the original purchaser.
- Contact Us
7.1. If you have any questions or concerns regarding our refund and return policy, please contact our customer service team at [customer service email].
Please note that this policy is subject to change without notice. It is your responsibility to review and understand our refund and return policy before making a purchase.